Monica Hedman
Communication, project implementation, process transfiguration, and documentation!
Professional info
Skills
10+ years of experience in diverse industries and companies including a Fortune 100, multi-billion-dollar defense company, a nationwide software company, a targeted financial firm, and a fast-growing renewable energy utility.
Achieved quantifiable results as a proactive, solution-focused facilitator, utilizing top-level skills in technical knowledge, customer service, communication, interpersonal relationships and leadership, driven by a passion to drive revenue, develop relationships and generate success.
Strategic Manager consistently exceeding all business development goals and quality indicators.
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CSM, 2020
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Former TS/SCI Security Clearance
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Corporate Training
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Document and Configuration Management
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Process Improvement
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Easily Adapts to New Tools and Processes
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Social Media Management
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Vendor and Customer Relationship Management
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Knowledge of French and Spanish
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Regulation and Compliance
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Salesforce, Trello, G Suite, Office365, Azure DevOps, SQL
Work experience
Senior Project Manager, Worldpay
2020
Project Manager (formerly Coordinator), Tracker Corp.
2016-2020
Software QA, internal process documentation, SaaS implementation, and customer service.
Transaction Coordinator, SunEdison
2015
West Coast operational point of contact for customer-facing documentation. Monitored funding scheduling, created and archived documentation, and assisted with quality assurance.
Implementation Analyst, Social Solutions
2014-2015
Project management, customer service, and process documentation for successful performance metrics software implementation. Simultaneous management of projects around the USA.
Product Manager, Fisher Investments
2013-2014
Led the implementation of the BPM application AgilePoint against several dozen business-critical databases. Managed business expectations and demands, documented “current” and “future” processes, and interfaced with personnel at every level and office location within the firm.
System Analyst/Configuration Analyst, Northrop Grumman Corporation
2004-2012
Participated with increasing responsibility in multiple Department of Defense projects. Roles included change management, documentation library management, process configuration, compliance, security, and business.
Education
University of Redlands
BS, Information Systems
Pepperdine University
BA, Telecommunications (Radio/Television/Journalism)